As organizations today confront trust, engagement, and resilience challenges, leaders who have “experience intelligence” have a strategic advantage. These leaders focus less on controlling outcomes, and more on creating conditions where employees and customers feel seen, capable, and proud. They understand that designing experiences that people genuinely love—not merely like or respect—drive behavior, loyalty, and performance more reliably than incentives or pressure.

Artificial intelligence is transforming work faster than our work force is adapting. Millions of Americans — from white collar to blue collar, entry level to executive — may soon find themselves jobless and without prospects. Leaders across the political spectrum and the private sector tell me this crisis is coming and there’s no obvious solution.

Artificial intelligence promises to automate the white-collar work that made India a tech powerhouse. The country is racing to adapt before it’s too late.